Grand Canyon Law Group is proud to be recognized as a Top 10 Best Places to Work in Arizona for 2025, and we are looking for a bright, driven professional to join our growing team. At Grand Canyon Law Group, we help good people accused of a crime take control of their case and save their future.

The Front Office & Client Experience Coordinator is often the first voice a client hears and the first face they see when they walk through our doors. This role is essential to creating a welcoming, professional, and organized environment while supporting the day-to-day flow of the office.

This is more than a traditional receptionist role. This position plays a key part in shaping the client experience, supporting front office operations, and ensuring every interaction reflects our core values of Compassion, Honesty, and Results.

We are looking for someone who is polished, proactive, emotionally intelligent, and eager to grow. The right person for this role knows how to create calm in stressful moments, communicate with professionalism and empathy, and take ownership of the front office with urgency and care.

Core Responsibilities

• Serve as the first point of contact for clients, potential new clients, guests, and referral partners
• Welcome visitors with warmth, professionalism, and confidence
• Maintain a polished, organized, and client-ready lobby, reception area, and conference rooms
• Answer incoming calls promptly and professionally, routing them to the appropriate team members
• Take accurate messages and support timely internal follow-up
• Assist with front office administrative tasks, data entry, scheduling support, and document handling
• Support office operations, including opening and closing procedures, supply organization, and general front office upkeep
• Assist with payment handling and related administrative support in accordance with firm procedures
• Help create an exceptional client experience for people who may be facing one of the most difficult moments of their lives

To apply, please click the website link below to submit your application through our careers page:
Apply Here

Job Requirements

Required Qualifications

• At least 2 years of experience in a receptionist, front desk, administrative, client service, or office coordination role
• Strong verbal and written communication skills
• Professional presence with a warm, polished, and confident demeanor
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Ability to remain calm, professional, and compassionate during stressful or emotionally charged interactions
• Comfortable handling sensitive and confidential information with discretion
• Experience using office technology and software systems, including email, calendars, and data entry platforms
• Ability to follow written procedures and firm processes consistently
• Ability to occasionally lift or move office supplies, deliveries, or similar items up to 20 pounds
• Must be able to work full-time, on-site, Monday through Friday

Preferred Qualifications

• Experience working in a law firm, medical office, or other professional services environment
• Experience in a high-call-volume, client-facing role
• Familiarity with CRM, case management, billing, or scheduling systems
• Experience handling payments, documentation, or administrative reporting
• Bilingual abilities, particularly Spanish, are a plus

Key Traits for Success

• Bright, driven, and eager to grow
• Compassionate and service-minded
• Honest, dependable, and accountable
• Highly organized and proactive
• Strong sense of urgency
• Emotionally intelligent and professional under pressure
• Team-oriented, coachable, and solutions-focused